Terms of Service

1. Service Agreement

By engaging Perth Bond Cleaner ("we," "us," or "our") for cleaning services, you ("Client" or "you") agree to these Terms of Service. These terms constitute a legally binding agreement between you and Perth Bond Cleaner.

2. Services Provided

We provide professional bond cleaning services as described on our website and in your quote. Our services include:

• Complete bond cleaning of residential properties
• Carpet steam cleaning
• External window cleaning
• Wall cleaning
• Blind cleaning
• Additional services as agreed upon

3. Pricing and Payments

3.1 Quotes

All quotes are valid for 30 days from the date of issue. Quotes are based on the information provided by the client at the time of booking.

3.2 Pricing Structure

• Standard bond cleaning: Starting from $249 (Studio/1 Bed). Prices vary by property size.
• Additional services are priced separately (see our Services page for current rates).
• Prices are in Australian Dollars (AUD)
• Prices include GST where applicable
• Excessive dirt, mould, pet hair, or neglected conditions may incur additional charges.

3.3 Payment Terms

• Payment is due upon completion of service
• We accept cash, bank transfer, and selected electronic payment methods
• A deposit may be required for large jobs or commercial properties
• Late payments may incur reasonable administrative fees, where permitted by law

4. Booking and Cancellation

4.1 Booking Process

Bookings are confirmed only upon receipt of confirmation from our team. We require:

• Client's full name and contact information
• Property address and access details
• Preferred date and time
• Confirmation of service requirements

4.2 Cancellation Policy

• 24+ hours notice: No cancellation fee
• Less than 24 hours notice: 50% of quoted fee
• No show or same-day cancellation: up to 100% of quoted fee
• We reserve the right to cancel bookings with full refund if necessary

4.3 Rescheduling

Rescheduling requests require at least 24 hours notice. We will make reasonable efforts to accommodate rescheduling requests based on availability.

5. Client Responsibilities

To ensure our team can perform services effectively, clients must:

• Provide safe and unobstructed access to all areas requiring cleaning
• Remove or secure valuable or fragile items before our arrival
• Inform us of any special requirements or hazards
• Ensure utilities (water, electricity) are connected and functional
• Make property available at the agreed time
• Remove personal belongings from areas to be cleaned
• If access is not provided at the scheduled time, a call-out fee may apply.
• Suitable parking must be available near the property. Paid parking fees may be added to the final invoice.

6. Bond-Back Assurance

Our Bond-Back Assurance is subject to the following conditions:

• Client must provide a copy of the property inspection report
• Issues must be reported within 72 hours of service completion
• Assurance applies only to areas included in the original quote
• Does not cover pre-existing damage or issues unrelated to cleaning
• We will return to address cleaning issues at no additional cost
• Does not guarantee bond return from property manager/owner
• Bond return decisions are made by property managers and are outside our control.

For full details, please refer to our Bond-Back Assurance page.

7. Liability and Insurance

7.1 Our Liability

We maintain appropriate public liability insurance coverage in accordance with industry standards. Details of insurance coverage can be provided upon request.

To the maximum extent permitted by law, our liability is limited to:

• The cost of the cleaning service provided
• Direct damage caused by our negligence during service delivery
• Items specifically disclosed in writing prior to service commencement

7.2 Exclusions

We are not liable for:

• Pre-existing damage or wear and tear
• Items not disclosed before service commencement
• Damage due to faulty fixtures or poor workmanship
• Consequential or indirect losses
• Acts of nature or circumstances beyond our control
• Bond outcomes depend on property condition and property manager discretion

8. Dispute Resolution

In the event of a dispute:

1. Contact us within 72 hours of service completion
2. Provide detailed information and evidence of the issue
3. Allow us 7 days to investigate and propose a resolution
4. If unresolved, mediation may be sought
5. Legal action will be a last resort

9. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified terms.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Western Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Western Australia.

11. Contact Information

For questions about these Terms of Service:

• Email: perthbondcleaners@gmail.com
• Phone: +61 452 366 782
• WhatsApp: +61 452 366 782